Terms of service

Terms of Service

Welcome to Ivy & Vale. By using our website or placing an order, you agree to these Terms of Service.

We aim to provide accurate product descriptions, prices, colours, and availability. However, small variations may occur due to screen settings, lighting, or product updates.

Prices may change without notice. The final price will be shown at checkout before payment.

We reserve the right to refuse, cancel, or limit orders if there is suspected fraud, incorrect pricing, product unavailability, or inaccurate customer information.

Customers are responsible for providing accurate shipping and contact details.

All website content, including images, text, logos, and designs, belongs to Ivy & Vale and may not be copied or used without permission.

Nothing in these terms affects your legal consumer rights.

For questions, contact our 24/7 support team at: contact@ivyvalestore.com

Free shipping

Free shipping on every order. Tracking included from dispatch to delivery.

30-Day Guarantee

Not the perfect fit? Exchange or return your item within 30 days.

Here to Help

Questions about sizing or your order? Our support team replies within 24 hours.

Secure payment

Your payment is encrypted and protected. We accept major cards and PayPal.